RESIDENTS

Open the door to your new home We treat you like one of our own.

Our staff takes pride in customizing our services based on individuals’ needs. Moving is difficult and can be exhausting.

 

It is our goal to provide seamless transitions through providing all of the information and assistance you will need to find the perfect home.

Maintenance Request

Please submit your maintenance request through your online portal. Note that requests are reviewed Monday through Friday from 9:00 a.m. to 5:00 p.m., except for holidays. Emergencies should be called into the office immediately . 

Pay Rent Online

Make a One-Time Payment

  • On the Home or Payments tab, click Pay Now to make a one-time payment.

  • If you have saved payment methods those will be displayed, or you can Create a New Payment Method.

  • If you are creating a new payment method, you will select the payment method type: Credit or Debit Card or eCheck (direct withdrawal from bank account). You can then enter the associated payment information and click Continue.

  • Review the Payment Date and Payment Balance information for accuracy. If you are paying with a credit or debit card, the transaction fee will be displayed. You can switch to eCheck to avoid paying this fee if desired.

  • Once you have verified all your payment information, click Make This Payment Now. You will receive a confirmation email once the payment is successfully submitted. The payment may take a few days to process and clear your account. If you didn’t receive a confirmation email your payment may not have been received, please reach out to your property manager.

Set Up an Auto Payment

  • On the Home or Payments tab, click Set Up Autopay to create an automatically recurring payment

  • If you have saved payment methods those will be displayed, or you can Create a New Payment Method.

  • If you are creating a new payment method, you will select the payment method type: Credit or Debit Card or eCheck (direct withdrawal from bank account). You can then enter the associated payment information and click Continue.

  • Give the payment a name, select whether you want to pay a fixed amount or your outstanding balance, choose the payment start date.

  • Click Create Autopay. You will receive a confirmation email when your payment processes. You can review your autopay details on the Payments tab of your Online Portal.

For more tenant FAQs please visit https://www.appfolio.com/help/online-portal